Maintain high service quality of hotlines through inbound calls and emails

Provide solutions for customers’ inquiries and requests in a courteous manner

Resolve customers’ complaints with internal departments and external parties

Maintain good customer relationship to delight and gain customer loyalty

Support on updating customers’ information in the system and ad hoc duties

Higher Diploma or above in any disciplines

2 years or above relevant experience in hotline or service center

Solid experience in handling incoming calls, email and online platforms

Experience in hotels, airlines or shopping centers is highly preferred

Self-motived, energetic, detail-minded with good communication skills

Good command of both spoken & written English, Mandarin is a plus

Familiar with Microsoft Office and Chinese Word Processing

Immediate available would be an advantage