Resolve day-to-day enquiries through phone calls, emails and online chats

Maximize customer satisfaction by providing courteous and tactful services

Provide support on cross-level coordination on resolving issues and complaints

Ensure the hotline services are handled effectively in line with company policies

Maintain & update customers’ database and perform ad hoc duties as assigned

Higher Diploma holder or above

2 years or above customer service experience in hotline services

Solid experience in service support via phone calls, emails and online chats

Background gained from hotels or aviation industry is highly preferred

Customer-oriented, energetic, flexible with good interpersonal skills

Good command of both spoken & written English, Mandarin is a plus

Conversant with computer skills in MS Office application

Immediate available is a great advantage