Resolve day-to-day enquiries through phone calls, emails and online chats

Responsible for providing professional services to maximize customer satisfaction

Provide support on cross-level coordination on resolving complaints and requests

Ensure the hotline services are handled effectively in line with company policies

Maintain & update customers’ database and perform ad hoc duties as assigned

Higher Diploma holder or above

2 years or above customer service experience in hotline services

Solid experience in service support via phone calls, emails and online chats

Background gained from hotels or aviation industry is highly preferred

Customer-oriented, energetic, flexible with good interpersonal skills

Proficient in communication of spoken & written English and Mandarin

Good computer knowledge in using MS Office application

Immediate available is a great advantage