Deliver professional services through incoming calls, emails and online platforms

Maintain close relationship with customers by providing appropriate solutions

Communicate with internal parties on resolving complaints and customers’ requests

Achieve performance standard in delivering consistent and quality customer service

Maintain the efficient database and perform ad hoc duties as assigned

Higher Diploma graduate or above

2-3 years customer service experience in hotline or service center

Solid experience in handling incoming calls, email and online platforms

Experience in hotels, airlines or shopping centers is highly preferred

Service-oriented, energetic, flexible with good communication skills

Good command of spoken & written English, Mandarin is a plus

Conversant with computer skills in using Microsoft Office

Immediate available is a definite advantage