Deliver courteous and adequate service to privilege members and customers

Handle members’ interaction, identify their needs and provide solutions

Maximize guests’ satisfaction by providing quality and professional service

Follow up appropriately on complaints and requests with internal departments

Maintain and establish guest relationship to delight and gain customer loyalty

Degree / Higher Diploma graduate

2 years or above customer service experience in front desk operation

Experience in hospitality, airline or retail background is an advantage

Self-initiative, cheerful, detail-oriented with good communication skills

Customer-focused, dynamics, flexible and sense of responsibilities

Familiar with Microsoft Office including Word, Excel and Outlook

Good communication of both English and Putonghua

Immediate available is highly preferred