Provide one-stop comprehensive and quality services for the daily operation

Responsible for handling guests’ enquiries in a professional and tactful manner

Follow up appropriately on complaints and requests with internal departments

Build up and maintain close customer relationship and update accurate database

Diploma graduate or above

A minimum of 3 years guest services or front desk experience

Experience in hotels, clubhouse, fitness center or aviation industry

Detail-oriented, energetic, customer-focused with pleasant personality

Ambitious, self-initiative, responsible, patient and good team player

Good communication of English and conversational Putonghua

More experience will be considered as Senior Guest Relations Officer

Immediate available would be an advantage