Job Reference

JH008302

Position

Senior Officer / Officer – Customer Care

Client

An international group managing executive club lounges and extraordinary concierge service

Job Description

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Handle guest services support and daily smooth operation of Executive Club

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Effectively manage members’ interaction, identify their needs and provide solutions

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Provide professional services to maximize guests’ satisfaction and service quality

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Follow up appropriately on complaints and requests with internal departments

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Maintain and establish guest relationship to delight and gain customer loyalty

Requirements

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Degree / Higher Diploma holder in any disciplines

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3 years or above customer service experience in hotels or club lounge

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Previous experience in aviation background will also be considered

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Experience in handling VIP and privilege guests is highly preferred

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Self-initiative, flexible, customer-focused with pleasant personality

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Proficient in communication of both English and Mandarin

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Well-versed in using MS Office including Word and Excel

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Immediate available would be an advantage

Job Type Permanent
Full/Part-time Full Time
Location Central
Salary HK$22,000-28,000.00
Benefit 5-day work / Double Pay / Bonus / Medical / Dental / Education Allowance
Contact info@job-hunter.com.hk