Provide excellent and consistent level of service to meet guests’ expectations

Follow up appropriately on guests’ requests with internal and external parties

Effectively manage guests’ interactions, identify their needs and provide solutions

Responsible for cross-level coordination on resolving issues and guests’ requests

Supervise a small team to maximize guests’ satisfactions and service quality

Degree holder in Hotel Management or related disciplines

4 years or above relevant experience in guest services support

Solid experience in hospitality industry, preferably in supervisory level

Initiative, service-oriented, pleasant with strong communication skills

Result-oriented, team player, detail-minded and sense of responsibilities

Proficient in communication of English and conversational Putonghua

Well-versed in using Microsoft Office and knowledge of Opera

Immediate available is a definite advantage